General FAQs - Outside Canada Sales

What is Outside Canada Sales’ return policy?

Our return policy is valid only within 30 days of the shipping date in which to receive a full refund on incorrectly shipped or defective items only.

The item must be is unused and returned in original packaging and must contain all the original contents (product, manuals, instructions, etc...) we will arrange a refund.

Please contact us through the website and we will be in contact with you to arrange the return.

Please ensure you provide us with a valid email address so we can provide you with a return shipping label.

What is your shipping policy?

All orders will be shipped by Canada Post standard ground. Over-sized or overweight orders may be shipped using a different freight carrier and may require scheduling for delivery.

We require all "ship-to addresses" to be valid street addresses. After we receive your order please allow up to 3 to 4 days for processing.

Processing is the stage where your order is physically put together and packaged for delivery.

After processing is complete, your order will be shipped to the ship-to address you supplied during checkout.

When your order ships we will notify you via e-mail and provide you with a tracking number.

Do you ship outside of Canada?

We are sorry, but currently we only ship domestically within Canada.